Here are a few frequently asked questions, if you have any more questions please do not hesitate to email our team at firstname.lastname@example.org or go to the Contact Us Page.
Q: What types of payments do you accept?
A: we accept all major credit and debit cards. All payments are done on a secure page and we do not store your card details or share your information with any third parties. This is the same policy for all other payment methods used on our store.
Q: Can I pay with other currency?
A: All our prices are in USD ($ US Dollars) by default but you can pay in any currency. Your Bank will deduct the amount equal to your order total automatically. We have built in currency converter on the site, but this is a quide only. You need to check with your preferred payment method for the excat rates, as these will change based on exchange rates.
Q: Do you ship worldwide?
A: Yes, we ship to most countries worldwide. If you live in a rural area or remote islane, please contact us first to make sure we can get your order to you safely.
Q: Can I cancel my order?
A: Since we begin shipping your order the next day after purchase, we cannot cancel any orders from being shipped after 24 hours from your completed order time. Once our order hits our warehouse, it is processed and then shipped to you.
Q: When do you process my order?
A: In most cases we ship the day of purchase. If you place your order after 1pm CST or on the weekend, your order will ship the next business day.
Q: When will I get my order?
A: Each order is unique, as a result the processing time depends on several things; the type of order, when you placed it, country etc. Please keep in mind that once order is made you cannot make any changes.
Expected shipping times:
UK 7-15 Business Days
EU 7-15 Business Days
US 5-7 Business Days
Australia & New Zealand 10-15 Business Days estimate
*we can't guarantee shipping times because we depend on our shipping partner.
Q: Where can I track my order?
A: Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track you item on Parcelsapp.com as well as your local post office website.
Q: I have not received my order - where is it?
A:Please allow up to 21 business days for your order, if it still hasn't arrived in this timeframe, please contact the support team.
Q: How do I make a return?
A: Please contact our customer support team at email@example.com. We have a full refunds and returns policy which you can read HERE.
Q: How do I set up a return if I receive a defective product?
A: As we offer a 30-day guarantee on ALL our products (except personalized products) Our dedicated team offer customer support 24 Hours a Day, 7 Days a week. Please email firstname.lastname@example.org.
If a product was received damaged please follow these instructions:
* We won’t refund your original or return postage costs.*
Please send a photo of the damaged product within 24 hours after delivery to email@example.com, otherwise we can't accept the refund. Once we receive your photographic proof we can get started on the return or exchange process.
Q: Where are you located?
A: We are located in the United Kingdom.
Q: If I enter my email address will you sell my information?
A: We do not sell our customers information. Emails are strictly for follow up and to send newsletters of our promotions and coupon codes for discounts.
Q: How do i know my infomation is kept private?
A: We are GDPR compliant. GDPR came into effect on May 25th 2018, and at Formydoggo.com we are hard at work to ensure that our systems are fully compliant with key data protection principles highlighted in the GDPR.